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Team Leader (English)
Ghana
You are proficient (native) in English You are customer-orientated You have proven work experience as a team leader or supervisor You demonstrate excellent communication skills (experience in customer service is ideal but not required) You have an analytical mind and pay attention to details You demonstrate excellent communication, decision-making and leadership skills You are proud of your organizational and time-management skills Ideally, you have previous experience in a call centre or BPO company
CONSULTANCY
N/A
Team Leader with English

https://cx.predictivehire.com/X4vun6gbJ

Start a new career with one of the largest BPO companies in the world! We are looking for a Team Leader to supervise, provide encouragement and guide our customer advisors. In this role, you will support the team manager and perform management duties when he/she is absent or out of office.
As a Team Leader, you will:
Create an inspiring team environment with an open communication culture
Set clear team goals and assign tasks and set deadlines
Oversee day-to-day operation
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Respond to general queries from customers, clients and team members
Develop action plans to optimize performance and drive continuous improvement

Requirements:
You are proficient (native) in English
You are customer-orientated
You have proven work experience as a team leader or supervisor
You demonstrate excellent communication skills (experience in customer service is ideal but not required)
You have an analytical mind and pay attention to details
You demonstrate excellent communication, decision-making and leadership skills
You are proud of your organizational and time-management skills
Ideally, you have previous experience in a call centre or BPO company

What’s in it for you:
Competitive monthly salary package and performance bonuses
Career stability
Paid training about the project and the company
Full-time schedule: you will work 5 days a week, 9 hours a day with a 1-hour break
Dynamic work environment that allows you to learn and develop professionally (more than 80% of our promotions are internal)

1 - 0 Year(s)

If interested please send me your updated profile , and you can also refer your friends

Contact Details

COMPANY
FJA-FJA-3
01st Jun 2021

Testimonial

Since we started a relationship with Findajobinafrica, we have considerably learnt from you, especially in the e-recruitment process. You have shown a solid ability to manage clients through demonstrating every day your "customer oriented attitude". Thanks a lot for your high quality support & our professionalism. We hope this relationship continues -
Employee Relations Manager, BAT Cameroon
Using FindaJobinAfrica ensures that we reach a much wider population of job seekers than some of our traditional recruitment advertising channels. We've seen a significant number of applications for roles which can be attributed directly to the advertisements we have placed online. - Dave Benson, Recruitment Manager, Oxfam GB AFRICA
Oxfam GB AFRICA